Bilingual Customer Care Specialist
Are you passionate about providing exceptional customer service? Do you thrive in a role where you can build rapport, ease customer concerns, and help people every day? Would you like to be part of a culture that values and appreciates employees? If you answered yes to all of these questions, then we want to know you!
Who We Are
Swyft Filings is an online leader in the business formation industry and we are growing at a rapid pace! Since 2015, we’ve grown from a lawyer and two online entrepreneurs into a team 95 strong – and you can bet we’re not done yet. We’re proud to have been ranked as one of the fastest-growing companies in Houston, nationally by the Inc 5000.
About You
Our mission is to break down barriers so anyone can follow their dreams and create something special for themselves and their communities. To do that, we need valued team members to serve as our client’s primary point of contact and own customer issues, from start to finish. As the Customer Care Specialist, you'll analyze client issues and provide feedback on ways to improve processes and customer satisfaction. We will assign clients to you so you can nurture long-term relationships continuing to provide them value while taking care of any of their concerns. Therefore, we are looking for problem solvers who can think on their feet and self-starters who are comfortable taking the initiative in a knowledge-intensive, energetic, fast-paced environment.
What You'll Do:
- Build up detailed knowledge about the company's products
- Answer inbound calls from current or prospective clients
- Return calls to clients or others who have requested calls
- Manage and grow existing accounts
- Handle queries about company products and services
- Resolve client concerns quickly
- Identify with client needs and circumstances
- Build and maintain effective professional relationships with clients
- Assist clients with placing orders through our website
- When appropriate, explain additional goods and services and present those opportunities to the customers
- Most importantly, instill confidence and security with the customers!
What You'll Need:
- Associate's degree or above preferred
- 2+ years of phone experience preferred
- 2 years of customer service experience required
- Fluent in English and Spanish required
Benefits/Compensation:
- Pay rate: $20.19/hr
- Eligible for Medical, Dental, Vision, Life, and Disability Insurance on first day of employment
- 401(k) w/ company match
- Company issued laptop + Home office stipend
- Peer recognition and points with Bonusly