Trademark Engine Customer Care Specialist
This position is completely remote, however, we do require employees to reside in the state of Texas.

Are you passionate about providing exceptional customer service? Do you thrive in a role where you can build rapport, help people every day, and work from home? Would you like to be part of a culture that values and appreciates its employees? If you answered yes to all of these questions, then apply now for one of the best customer service jobs in Houston!

We are looking for valued team members to serve as our client’s primary point of contact and own customer issues, from start to finish. As a Customer Service Representative, you will analyze client issues and provide feedback on ways to improve processes and customer satisfaction. We will assign clients to you so you can nurture long-term relationships continuing to provide them value while taking care of any of their concerns. Therefore, we are looking for problem solvers who can think on their feet and self-starters who are comfortable taking the initiative in a knowledge-intensive, energetic, fast-paced environment.

Who We Are
Trademark Engine is an online leader in the intellectual property industry and a sister company of Swyft Filings. We are focused on providing small business owners a simple, fast, and economical approach to protecting their brand and business worldwide.

Trademark Engine was started by an experienced lawyer and technologists to bring trademark filing services to consumers and small businesses who do not need or cannot afford a full-service intellectual property attorney. We strive to make this process as efficient, understandable, and affordable as possible to give everyone the ability to obtain a trademark for their business.

Leveraging legal knowledge and technology, utilizing the combined skills of our founders, we have streamlined the process and trained our Customer Service Representatives to help our clients every step of the way. We aim to provide everything needed for searching, filing, and maintaining of a trademark to protect the name, brand, slogan, or logo for the life of its use.

What You'll Do:

  • Build up detailed knowledge about the company's products
  • Answer inbound calls from current or prospective clients
  • Return calls to clients or others who have requested calls
  • Manage and grow existing accounts
  • Handle queries about company products and services
  • Resolve client concerns quickly
  • Identify with client needs and circumstances
  • Build and maintain effective professional relationships with clients
  • Assist clients with placing orders through our website
  • When appropriate, explain additional goods and services and present those opportunities to the customers
  • Most importantly, instill confidence and security with the customers! Join our great team!

What You'll Need:

  • Associate's degree or above preferred
  • 2+ years of phone experience preferred
  • 2 years of customer service experience required

Benefits/Compensation:

  • Pay rate: $17/hr
  • Eligible for Medical, Dental, Vision, Life, and Disability Insurance on first day of employment
    • 100% employer covered medical, dental, and vision insurance for employee-only plans
  • 401(k) w/ company match
  • Company issued laptop + Home office stipend
  • Competitive Paid Time Off
  • Hybrid Work Model (in-office and remote)
  • Parental Leave
  • Company Events
  • Referral Program
  • Peer recognition and points with Bonusly