This position is remote, however, we do require employees to reside in the Greater Houston Area in the event that an in-person training/event occurs.
Document Specialist
Are you passionate about helping small business owners and entrepreneurs? Are you detail-oriented? Would you like to be part of a culture that values and appreciates employees? If you answered yes to all of these questions, then we want to know you!
Who We Are
Trademark Engine is an online leader in the intellectual property industry and Swyft Filings is an online filing service for business formations. We are focused on providing small business owners with a simple, fast, and economical approach to protecting their brand and business worldwide. We take a complex process and automate it to make it easier for small businesses and individuals to launch their business dreams without having to hire high-priced professionals or worrying about administrative headaches.
Our business started with an experienced lawyer and 2 technologists. We strive to make this process as efficient, understandable, and affordable as possible to give everyone the ability to establish their business and their trademarks. Leveraging legal knowledge and technology, utilizing the combined skills of our founders, we have streamlined the process and trained our Document Specialists to help our clients every step of the way.
About You
Our Document Specialists are real people working to review each document carefully, ensuring accuracy and meeting deadlines, creating an exceptional customer experience. You will take ownership of obtaining, reviewing, and assembling documentation promptly, while consistently keeping customers up-to-date. We aim to provide everything needed for searching, filing, and maintaining of a trademark to protect the name, brand, slogan, or logo for the life of its use, along with handling business registration applications and filings for the state, among other critical business documents.
We are looking for goal-oriented team players to help us create and build the businesses of our customers. You’re a self-starter, a learner, a problem solver – someone who can think on their feet and is comfortable taking the initiative in a fast-paced environment while paying close attention to detail.
What You'll Do
- Be responsible for accurate and timely production of legal documents for the customer and/or government agencies
- Accurately prepare and review legal documents related to business registration, including articles of incorporation, certificates of formation, and other relevant forms.
- Assist clients in retrieving and managing their business documents as needed.
- Stay informed about state-specific business registration requirements and regulatory changes to ensure compliance.
- Manage and coordinate third-party filings and process serving deadlines.
- Provide quality service by maintaining and following procedures, staying up-to-date with government requirements, resolving processing complications, and recording time measurements
- Work closely with Customer Service and Operations, communicating effectively throughout the organization
- Consistently communicate status updates with customers
- Support operations by cross-training on related jobs
- Contribute to team effort by accomplishing related results as needed
What You'll Need
- Copyediting, proofreading, or detailed documentation review experience
- Basic computer skills with Microsoft Office, Internet, and related software applications
- Professional team player with the ability to multi-task in a fun, fast-paced environment
- Effective communication and the ability to explain complicated terms to non-technical audiences
- Willingness to learn, take on new initiatives, and not require micro-managing
- Ability to be adaptable, highly organized, proactive and detail-oriented
- Experience conducting general research
- Strong problem-solving skills and a commitment to delivering high-quality work.
- Previous experience in document processing, business registration, or legal administration is preferred.
Benefits/Compensation:
- Pay rate: $16.28/hr
- Eligible for Medical, Dental, Vision, Life, and Disability Insurance on first day of employment
- 100% employer-covered medical, dental, and vision insurance for employee-only plans
- 401(k) w/ company match
- Company-issued laptop + Home office stipend
- Competitive Paid Time Off
- Parental Leave
- Casual Dress Code
- Free Branded SWAG
- Company Events
- Referral Program
- Peer recognition and points with Bonusly